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Privacy Policy

This policy applies to all personal information First Chop Brewing Arm Ltd receives either via the First Chop website (First Chop Brewing Arm Ltd), or information supplied to First Chop Brewing Arm Ltd by an individual or client.

First Chop Brewing Arm Ltd is both a data controller (our websites) and data processor (information given to us by our clients). In all cases we are committed to protecting the privacy of personal data.

This policy explains how our business, www.firstchop.co.uk use any information you provide and the ways in which we protect your privacy. We ask you to read it carefully.

We treat any personal information (which means data from which you can be identified, including your name, address, e-mail address) that you give us, or that we obtain from you/our clients, in accordance with the provisions of the General Data Protection Regulations . Under these regulations we have a legal duty to protect any information we collect from you. Any amendments to this policy will continue to be in accordance with the provisions of the General Data Protection Regulations. We ask you to check it occasionally to make sure you are aware of the latest version.

  1. Fairness and Transparency: First Chop Brewing Arm Ltd will process personal data fairly and provide individuals with information about how and why their personal data is processed.
    the purposes for which their personal data is processed;
    the legal basis for processing;
    any legitimate interests pursued by First Chop Brewing Arm Ltd or a third party, if applicable;
    the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;
    the existence of the right to request from First Chop Brewing Arm Ltd access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability;
    the existence of the right to withdraw consent at any time, if applicable;
    whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data;
    This privacy notice is included in each client engagement letter or service agreement.
    Where a client provides personal data of third party data subjects to First Chop Brewing Arm Ltd, no notice will have to be provided to those third party data subjects by First Chop Brewing Arm Ltd if such information must remain confidential subject to an obligation of professional secrecy. First Chop Brewing Arm Ltd will never pass on this data.
  2. Lawful Processing: First Chop Brewing Arm Ltd will only process personal data, including sensitive personal data, lawfully where it has a valid basis for the processing.
    Generally, personal data must not be processed without a legal ground. In the context of First Chop Brewing Arm Ltd, personal data are typically processed on the basis of:
    processing is necessary for the performance of a contract to which the data subject (e.g. the client) is party or in order to take steps at the request of the data subject prior to entering into a contract;
    processing necessary for the legitimate interests pursued by a client or First Chop Brewing Arm Ltd, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. This ground may apply to the processing of the personal data of any third party data subjects whose personal data are provided by the client;
    a legal obligation to which First Chop Brewing Arm Ltd is subject and where compliance with such obligation necessitates the processing of personal data by First Chop Brewing Arm Ltd;
    data subject’s consent, where such consent is procured from the client.
  3. Purpose Limitation: First Chop Brewing Arm Ltd will only collect personal data for a specific, explicit and legitimate purpose. Any subsequent processing should be compatible with that purpose, unless First Chop Brewing Arm Ltd has obtained the individual’s consent or the processing is otherwise permitted by law.
    First Chop Brewing Arm Ltd will typically process:
    the personal data of its clients as required for the purposes of providing its professional services and the administration of its client relationships;
    the personal data of its personnel as required for the administration of personnel;
    the personal data of its suppliers as required for the administration of its supplier relationships, if applicable; and
    the personal data of its clients, personnel and suppliers as is necessary in order to comply with its legal obligations.
    First Chop Brewing Arm Ltd will generally not carry out any unsolicited electronic marketing, but to the extent it does, it will have to comply with the law.
  4. Data Minimisation: First Chop Brewing Arm Ltd will only process personal data that is adequate, relevant and limited to what is necessary for the purpose for which it was collected.
    First Chop Brewing Arm Ltd asks that each client ensures that only the minimum necessary personal data is provided in connection with the professional services sought.
  5. Data Accuracy: First Chop Brewing Arm Ltd takes reasonable steps to ensure personal data is accurate, complete, and kept up-to-date.
    First Chop Brewing Arm Ltd asks that each client ensures that any personal data provided in connection with the professional services sought is accurate, complete and up to date.
    First Chop Brewing Arm Ltd will endeavour to keep an accurate record of personal data in relation to its clients and personnel.
  6. Individual Rights: First Chop Brewing Arm Ltd allows individuals to exercise their rights in relation to their personal data, including their rights of access, erasure, rectification, portability and objection.
    First Chop Brewing Arm Ltd will ensure that all Individual Rights Requests are correctly identified and appropriately responded to, subject to any applicable exemptions.
  7. Storage Limitation: First Chop Brewing Arm Ltd only keeps personal data for as long as it is needed for the purpose for which it was collected or for a further permitted purpose.
    First Chop Brewing Arm Ltd will keep all records as long as required by applicable law or as may be necessary having regard to custom, practice or the nature of the documents concerned.
    First Chop Brewing Arm Ltd will annually clear out and dispose of personal information received from data controllers which is no longer required.
    Save for personal data included in records which must be kept for a prescribed period or preserved permanently in compliance with any legal obligations to which First Chop Brewing Arm Ltd is subject, personal data shall be kept for no longer than necessary for the relevant purpose. For example, all personnel records will be kept for no longer than 12 months following the termination of employment or contract, unless a longer retention is required under applicable law.
  8. Data Security: First Chop Brewing Arm Ltd uses appropriate security measures to protect personal data.
    1. First Chop Brewing Arm Ltd has the following security measures:
    2. Physical security measures
      physical security of premises, e.g. locked office;
      confidential documents kept in locked cabinets;
      reduced access privileges to only those needed;
      access granted to only such personnel who need to have access in connection with their duties;
      First Chop Brewing Arm Ltd disposes of confidential documents using a cross cut shredder;
    3. Organisational security measures
      First Chop Brewing Arm Ltd vet personnel and suppliers on a continuing basis;
      First Chop Brewing Arm Ltd implement non-disclosure agreements – if requested – prior to entering into formalised agreements;
      First Chop Brewing Arm Ltd provides training to personnel where appropriate;
    4. Technical security measures
      firewalls which are properly configured and using the latest software;
      real-time protection anti-virus, anti-malware and anti-spyware software;
      unique passwords of sufficient complexity and regular (but not too frequent) expiry;
      encryption of all portable devices ensuring appropriate protection of the key;
    5. data backup;
      We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
  9. Accountability: First Chop Brewing Arm Ltd must take steps to comply with, and be able to demonstrate compliance, with the Data Protection Principles.
    First Chop Brewing Arm Ltd has implemented appropriate governance processes as set out in this policy.
    Personal information: we collect on our websites. You do not have to give us any personal information in order to use most of the website. However, if you wish to contact us about a product or service or employment via our enquiry form, subscribe to receive content, request more information or volunteer feedback we may collect the following personal information from you:
    1. name, address, phone number and email address; and
    2. employment details, employer details

 

When we request information from you, a statement will appear near or next to that part of the website, where the capture of data occurs, explaining what we need your data for and with a reference to this privacy statement. In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website that you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is not used to identify you.

When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

No user-specific data is collected by either First Chop Brewing Arm Ltd or any third party.

The personal information we collect via our website allows us to respond to your enquiry; provide the products and services you have ordered; administer our website and provide customer services; meet legal, regulatory and compliance requirements; gather management information to form statistical and trend analysis; communicate with you; contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so); contact you regarding employment opportunities.

Where you have given us the appropriate permissions during the registration process to the website/ website services (as applicable), we may from time to time contact you by email or telephone or post about our products and services that may be of interest to you.

If at any point, you would like to opt-out of receiving marketing communications from us please email us, stating your preferences, at info@firstchop.co.uk. If requested all your personal data stored will be deleted entirely from our system.

Any information obtained via our website, is held electronically at First Chop Brewing Arm Ltd, B2, Barton Hall Industrial Estate, Hardy St, Peel Green, Eccles, Manchester M30 7NB and via a third party which provides a secure and fully encrypted CRM solution. If requested, all the personal data we hold can be disclosed to you. Should we discover that our data has been breached you will be notified within 72 hours.

We do not sell, trade or rent your information to other parties. We may employ the services of third party service providers to help us in certain areas, such as website hosting, maintenance and print. In some cases, the third party may receive your information.

However, at all times, we will control and be responsible for the use of your information.

We may disclose your information if required to do so by law for information such as a court order, witness summons, or complaint from governmental authorities

Cookies are pieces of data that are often created when you visit a website and are stored in the cookie directory of your computer either temporarily or permanently. We only use cookies to measure how you interact with our site; this does not include any personal information and remains anonymous.

First Chop Brewing Arm Ltd will ensure, by way of training or otherwise, that staff carry out their tasks in a way that will ensure compliance with data protection laws (including GDPR). Each member of staff shall have access to this policy and shall have an obligation to comply with it.

First Chop Brewing Arm Ltd will comply with data protection obligations in accordance with its service agreement including, where appropriate, a data processing agreement.

First Chop Brewing Arm Ltd shall periodically review this Policy and other policies to ensure that they continue to comply with the relevant legal requirements.

Our website may contain links to other websites. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information.

If you have any questions about this policy or your personal information, please contact us at info@firstchop.co.uk

Controller – A party which determines the purposes and means of the data processing

Data – Any information which is recorded electronically or, where recorded in a manual format (e.g. on paper), is organised by reference to an individual.

Data subject – The individual to whom the personal data relates.

Individual Rights Request – A request from a data subject in respect of their personal data, e.g. to access, erase, or rectify their personal data, or object to its processing.

Personal data – Any data relating to an identified or identifiable natural person. This can include (but is not limited to) names, addresses, email addresses, positions held, photographs, job applications, personnel files and correspondence to and from an individual.

Personnel – All employees of First Chop Brewing Arm Ltd at all levels.

Processing – Any operation performed on personal data, such as collection, recording, storage, retrieval, use, combining it with other data, transmission, disclosure or deletion.

Processor – A party processing personal data on behalf of a controller, under the controller’s instructions.

Supplier – Any external vendor, supplier, consultant or similar third party engaged to provide services to First Chop Brewing Arm Ltd.

Terms & Conditions

If you have any queries in connection with these Terms and Conditions you can contact us via the Contact Us page and we will aim to respond to your query within 48 hours, though please be aware it may take us slightly longer during busier periods.

(First Chop is an operating brand, owned by the First Chop Brewing Arm Ltd, and where referenced First Chop, this covers, First Chop products, and all other owned brands.)

a) Please be aware that these Terms and Conditions apply to all sales of beers, spirits, wines, champagnes, ciders and any other products (collectively “First Chop Brewing Arm Ltd Products”) sold or supplied to you (“you” or “the Customer”) through the Site by First Chop Brewing Arm Ltd.

b) You are responsible for reviewing these Terms and Conditions before you place your order for First Chop Brewing Arm Ltd Products. Before your order can be placed you will be asked to confirm that you have read and understood these Terms and Conditions. If you tick the box next to the statement to provide such confirmation we shall be entitled to rely on that confirmation.

c) We advise you to keep a copy of these Terms and Conditions for your records when you place the order.

a) We work hard to ensure that all details provided on our Site are correct, accurate and up to date. However, due to the number of First Chop Brewing Arm Ltd Products featured on the Site, from time to time there may be errors. First Chop Brewing Arm Ltd takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

b) Where we have mistakenly advertised a First Chop Brewing Arm Ltd Product at a price which is lower than the correct price, we shall not be liable to provide that First Chop Brewing Arm Ltd Product at the advertised price. In these circumstances we will notify you before the relevant First Chop Brewing Arm Ltd Products are dispatched and we will be entitled to cancel your order provided we refund your payment to the credit or debit card you used when placing the order. Where you have overpaid we will refund the full difference.

c) All First Chop Brewing Arm Ltd Products are advertised and made available on the Site subject to availability. On rare occasions a First Chop Brewing Arm Ltd Product may appear available on the Site but we are out of stock. As we are an independent microbrewery certain First Chop Brewing Arm Ltd Products may become unavailable from time to time. If you have ordered a mixture of First Chop Brewing Arm Ltd Products and some of them are unavailable, in order to get your order to you as quickly as possible, we may change some of the cans and provide you with a replacement (“Replacement Cans”). However, we will only ever send you a Replacement Bottle which we deem to be of a similar style and standard and which is the same or a higher value as the unavailable  First Chop Brewing Arm Ltd Product in your order and we will never replace more than 3 cans. If, due to the stock availability, it would be necessary to change more than 3 cans we will contact you and give you the opportunity to cancel your order in respect of the unavailable First Chop Brewing Arm Ltd Products or wait until they are back in stock to receive them. If, upon receipt, you don’t like the Replacement Cans we have chosen for you, please refer to sections 9B and 10B below to arrange a return and refund. If we are unable to supply a certain First Chop Brewing Arm Ltd Product and we do not provide a substitute our only liability will be to refund or not charge you for the out of stock items.

d) All prices are quoted in pounds sterling, and are per bottle unless otherwise indicated. The prices include Value Added Tax unless otherwise specified. Any delivery charges are additional and will be notified to you before you place your order.

e) We reserve the right to change our prices and/or to terminate any special offer at any time, without notice. Please check our Site for current prices.

f) Details of minimum and maximum order limits will be shown on the Site and may be amended by us at any time.

a) By placing your order on our Site you are offering to buy the First Chop Brewing Arm Ltd Products in your order from us.

b) Following receipt of your order we will send you an order confirmation to confirm receipt of your order, which will include details of the First Chop Brewing Arm Ltd Products you have ordered. You will need to bring any errors in your order confirmation to our attention as soon as possible to ensure this can be rectified. Please email us at info@firstchop.co.uk to notify us of the errors. A delayed notification may be too late to change your order before delivery.

c) Your offer is not accepted and the contract is not formed between you and us (the “Contract”) until we dispatch the First Chop Brewing Arm Ltd Products to you. At any point up until then, we may decline to supply the First Chop Brewing Arm Ltd Products to you without giving any reason and our only liability to you will be to refund any payments which may have been taken.

d) If we are unable to accept your order for any reason, such as the First Chop Brewing Arm Ltd Products you ordered being out of stock (subject to sections 2c and 9Ba), or having been under-priced on the Site, or where the order exceeds the maximum permitted order for that First Chop Brewing Arm Ltd Product we will notify you by email at the email address you have provided and we will either refund any payments which may have been taken from you or not take such payments, in each case, in respect of the relevant First Chop Brewing Arm Ltd Products.

a) We do not (and by law we cannot) sell First Chop Brewing Arm Ltd Products to anyone who is not 18 years old or over. By placing an order and using our Site you confirm that you are at least 18 years old.

b) If you are buying First Chop Brewing Arm Ltd Products on behalf of another person or to give or send as a gift to another person, by placing the order you confirm that such person is also at least 18 years old and it is your responsibility to ensure this is correct.

c) We operate a Challenge 21 policy which means that if you, as a recipient of First Chop Brewing Arm Ltd Products, can expect to be asked by our couriers to provide an acceptable form of ID (which will usually be a drivers’ licence or passport) to prove that you are 18 years or older. You will also need to show your ID if collecting from the Post Office. Our couriers will not leave First Chop Brewing Arm Ltd Products with any recipient who is unable to produce satisfactory ID when requested. Similarly, the Post Office will not release First Chop Brewing Arm Ltd Products to anyone who cannot provide such ID. In these circumstances, we will contact you to rearrange delivery in accordance with these Terms and Conditions. However, if the person who was unable to provide satisfactory ID is the person who placed the order we will cancel the order and our only liability to you will be to refund the purchase price of the First Chop Brewing Arm Ltd Products. As delivery will have been attempted we will not refund the delivery fee.

a) We accept payment by Visa, MasterCard, Amex, and ApplePay. Credit and debit cards will be debited in pounds sterling.

b) All payments are taken in full when you place your order. Payments will only be refunded in accordance with these Terms and Conditions. See sections 2, 3c and 3d, 5d, 9, 10 and 12 for further details.

c) Invoices will be included within your case of First Chop Brewing Arm Ltd Products when they are delivered. In the unlikely event that you have not received an invoice with your delivery and you require one please contact us via the contact page quoting your reference number.

d) We have a right to refuse to accept or to cancel any order where we suspect that the payment method being used to place the order is being used fraudulently or is the subject of theft or any other unauthorised use.

a) We deliver to addresses in England, Scotland, Wales, Scottish Highlands and Scottish Islands, Isle of Man, and Northern Ireland.

b) Delivery is charged at the current rate stated on the final payment page, this is per transaction for all deliveries. We reserve the right to change these delivery costs at our discretion, please check the Site for further details.

c) We deliver between 8a.m. and 6p.m., Monday-Friday excluding Bank Holidays. Your order should arrive with you as follows:-

  • Mainland UK: England, Scotland (excluding Scottish Highlands and Scottish Islands) and Wales – orders will be delivered within 2-4 working days.
  • Other UK Territories: Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland. – orders will be delivered within 3-7 working days.


Please note that there may be delays to these times during busy order periods such as Christmas. Please check the website for the date on which last orders may be placed to be received for Christmas.

d) We are unable to confirm the exact time that your delivery will arrive with you. However, once your order has left our warehouse you will receive an email or SMS from our couriers to notify you that the order is on its way. This email will contain a tracking code allowing you to track the progress of your parcel on parcelforce.com. This will be followed by a first text message from our couriers on the day of delivery which will give you the opportunity to change your delivery date or to request that your delivery be left with a neighbour or at the local Post Office. Please note that the local Post Office may not be the one nearest to your address but will be a Post Office local to your address which has the capacity to take receipt of the delivery. Please note that you cannot specify a particular neighbour using this process. You will receive a second text message from our courier who will advise you of the estimated delivery time.

e) If you are not at home when our couriers attempt to deliver your order and you have not left instructions for us to leave the order with an authorised person at your property, or with a neighbour or at the local Post Office, provided our couriers are able to access your mailbox, they will leave a card to let you know that they have tried to make the delivery with instructions of what to do next. It will be your responsibility to follow the instructions on the card within the time given on the card to arrange redelivery. If our couriers are unable to access your mailbox either because you are not at home or because a neighbour is not at home and access to your mailbox is not possible from the front door the couriers will not leave a card and you will need to contact them to arrange redelivery. If you are unable to make progress with them to arrange redelivery you should contact us via our Contact page. If you fail to contact our couriers within the time given on the card or within a reasonable time following the initial delivery date where our couriers are unable to leave a card and First Chop Brewing Arm Ltd incurs charges, costs, expenses, losses or liabilities (“Charges”) for storage, redelivery or return back to our warehouse we shall have a right to collect those Charges from you.

f) If you give us instructions to leave your delivery with an authorised person at your property, with a neighbour or at the Post Office, provided our couriers have left the delivery in the place where you have instructed us to leave it, neither we nor our couriers shall have any liability whatsoever for any subsequent damage, loss or theft which occurs to the First Chop Brewing Arm Ltd Products after they have been left in the designated location. Please note that if you live in a property which contains a number of units and you do not, when placing your order on the Site, specify a particular neighbour with whom to leave your parcel but instead request the parcel be left with a neighbour in response to the text message you receive from our couriers, the couriers may leave the parcel with any neighbour in your property who grants them access to the property and any such delivery is left at your risk. It is your responsibility when requesting that your parcel be left with a neighbour to ensure that such neighbour will be at home and available to take collection of the delivery.

g) Neither we nor our couriers accept any responsibility for loss or damages suffered as a result of deliveries not being made by the estimated delivery time for reasons which are beyond our reasonable control, including, without limitation, traffic delays.

h) We do not accept any responsibility for loss or damages which arises from deliveries not being made because you have provided incorrect or inaccurate address details, email address and/or phone number which prevents our couriers from contacting you. We shall be entitled to recover any Charges levied upon us by our courier company as a result of such incorrect or inaccurate details being provided.

i) Where your delivery address is a property which contains a number of units (e.g. an apartment block, offices), we cannot guarantee that our couriers will deliver to the front door or individual entrance of your unit. It is at each individual courier’s discretion as to whether or not s/he will bring the delivery directly to your front door where you are in a building which is composed of several units. For example s/he may not bring the delivery up several flights of stairs in the absence of a lift and may not be able to carry it from the main entrance to your front door/the lift. If our courier is unable to bring the package to your front door s/he will leave a card to notify you of the attempted delivery and it will be your responsibility to follow the instructions on the card in accordance with section 6e above.

Title to all First Chop Brewing Arm Ltd Products shall remain under First Chop Brewing Arm Ltd’s ownership and shall pass to the Customer on delivery, provided we have processed and received payment in full.  First Chop Brewing Arm Ltd Products shall become your responsibility from the time our couriers deliver the goods to you or leave them in the designated location notified by you to our couriers (e.g. at your property with an authorised person, with a neighbour, at the Post Office).

a) You should inspect your order as soon as possible following delivery and notify us within 14 days of delivery of breakages or shortages quoting your order number. We are unable to guarantee replacements unless we are notified within this period.

b) Please note that our cans are packaged in cases for up to 12 units. Therefore, where you have placed an order for more than 12 cans, there is a chance they may be delivered separately. In the unlikely event that you do not receive your subsequent orders within 3 working days after the first delivery, please contact us at info@firstchop.co.uk

We hope that you enjoy the First Chop Brewing Arm Ltd Products as much as we do and we are committed to ensuring that you are fully satisfied with every bottle which you purchase from us. However, we understand that from time to time, despite the best efforts of our couriers and brewers there may be unforeseen problems or you may be dissatisfied with your order. Therefore, we are able to offer a refund in the following circumstances.

Please note it is important that you follow the Returns and Refund Process set out in section 10 in order to receive a refund. Failure to comply with the process could result in the refund being delayed or withdrawn.

Nothing in sections 9 or 10 affect or are intended to affect your statutory rights.

A. Breakages/Shortages/Faulty First Chop Brewing Arm Ltd Products (“Defective Goods”)

a) In the event of a breakage or shortage of your First Chop Brewing Arm Ltd Products please notify us in accordance with section 8a. In the event of any other fault with your First Chop Brewing Arm Ltd Product please notify us by emailing info@firstchop.co.uk as soon as possible and no later than 28 days after delivery, quoting your order number. We may not be able to offer a refund if faults are brought to our attention after the specified times.

b) Once we have received your notification, we will give you a reference number and, where we request you to return the Defective Goods, we will arrange for the Defective Goods to be collected from you. In order for the refund to be processed you must follow the Return and Refund Process in section 10. Failure to adhere to this process could result in the refund being refused.

c) In respect of broken First Chop Brewing Arm Ltd Products or where an order is short of the correct number of First Chop Brewing Arm Ltd Products which you have ordered subject to your compliance with the Refunds and Returns policy set out in section 10 in accordance with the relevant timeframes we will either provide a refund in respect of the Defective Goods or provide replacement cans of the same First Chop Brewing Arm Ltd Products which you ordered (at your discretion).

d) On the return of the faulty Defective Goods (if we require them to be returned) the bottle will be tested (where appropriate) by our development team.

e) Please note that our beers are sold to be drunk fresh (unless otherwise indicated). All our beers will show a best before date Please adhere to any storage instructions that may be printed on the cans label. If a beer has been kept too long or stored at an inappropriate temperature we may not be able to offer a refund.

f) Please note that sediment at the bottom of a can is a naturally occurring substance which will arise during the fermentation process. Refunds will not be offered as a result of sediment being found in our beer.

g) Where you have bought a mixture of First Chop Brewing Arm Ltd Products the refund under this Section 9A will only be provided in respect of the Defective Goods and not the full case. Where you request replacement cans for your Defective Goods we will not refund the original delivery fee in respect of Defective Goods but we will send your replacement cans free of charge. Should you request a refund for Defective Goods which we agree are broken or faulty or there was a shortage we shall only refund the original delivery costs if a majority of the First Chop Brewing Arm Ltd Products in your order were Defective Goods as agreed by us.

B. Unwanted Goods and Unwanted Replacement Cans

a) As noted in section 2c, where we are unable to provide you with an order due to stock being unavailable we may provide you with up to 3 Replacement Cans which we deem to be of a similar style and standard and which are of an equal or higher price than the unavailable First Chop Brewing Arm Ltd Products in your order.

b) In order for the refund to be processed you must follow the Return and Refund Process in section 10. Failure to adhere to this process could result in the refund being refused.

d) Where you have bought more than one can of an Unwanted Good or we have supplied more than one of the same Unwanted Replacement Cans, a refund will not be available if more than one of the cans of the Unwanted Goods and/or Unwanted Replacement Cans has been opened (unless they are Defective Goods and a refund claim is validly made in accordance with section 9A). Where you have bought a mixture of First Chop Brewing Arm Ltd Products the refund will only be provided in respect of the Unwanted Goods and/or Unwanted Replacement Cans and not the full case unless it is all unwanted. Original delivery costs will not be refunded for Unwanted Goods or for Unwanted Replacement Cans.

C. Stolen Goods

We are unable to offer a refund where you give us instructions to leave your delivery with an authorised person, a neighbour or with the Post Office and our couriers leave your delivery at such location or with such person. Any such deliveries are left at the Customer’s risk.

D. Gifts

We are only able to accept returns and issue refunds in respect of First Chop Brewing Arm Ltd Products which have been bought as gifts where it is sought by the purchaser. In the interests of data protection we are unable to deal with the recipient or offer a refund directly to the recipient. Please read sections 9 and 10 and follow the applicable process when seeking to return a gift.

a) As noted in section 9 it is essential that you notify us by emailing info@firstchop.co.uk quoting your order number if you wish to claim a refund, replacement or return any goods to us within the timeframes set out in section 9. We will be unable to process your refund or request for replacements unless you contact us in advance within the timeframes set out in these Terms and Conditions.

b) Once we have received your email we will allocate you with a reference number. Please quote this reference number in all future correspondence with us relating to your claim.

c) Please do not attempt to return goods to us unless otherwise advised to do so in writing by us. We will collect all First Chop Brewing Arm Ltd Products from you in accordance with the provisions below.

A. Returns of Defective Goods

a) Once we have received your notification relating to Defective Goods and issued you with a reference number, if we request you to return the Defective Goods, we will arrange for the Defective Goods to be collected and we will liaise with you to arrange the collection.

b) We will send to you a label by email to be used when returning the Defective Goods and, by post or with our courier, a secure stopper for your opened First Chop Brewing Arm Ltd Products and new packaging (in the case of the stopper and packaging, where applicable).

c) It is your responsibility when returning Defective Goods to ensure that:-

  • the Defective Goods are returned in no worse a condition than they arrived;
  • the Defective Goods are available for collection when our couriers arrive at your address;
  • where the product itself is claimed to be faulty (e.g. undrinkable), the open can which is returned for testing is secured with the stopper which we provide so that it does not leak in transit;
  • the Defective Goods are returned in the same packaging in which they were delivered or packaging of equal quality and that the package is clearly and visibly labelled with the label which we provide. If the original packaging has become damaged or has been weakened please contact us and use the replacement packaging which we shall provide.


Our couriers may refuse to collect the Defective Goods if they are not suitably packaged.

d) Please ensure that only the Defective Goods referenced in your notification are returned.

e) Alternatively, we may ask you to email us a photograph of the Defective Goods and any refund or replacement will be subject to you providing such photograph.

f) Subject to section 9A above, any refund or replacement will be processed as soon as possible, usually within a week but no later than 30 days after we receive the Defective Goods and provided you have complied with this section 10A when returning the Defective Goods.

B. Returns of Unwanted Goods

a) Once we have received your notification relating to Unwanted Goods and issued you with a reference number, if we request you to return the Unwanted Goods, we will give you instructions of how to return the Unwanted Goods, which will either be through the post office or our couriers. A charge of £10 will apply for each collection and must be paid in advance before the collection can be arranged. Where you are sending via the post office, you will be responsible for the costs of all postage.

b) We will send to you in the post or with our courier (as we shall advise you), a label to be used when returning the Unwanted Goods and (where applicable) new packaging.

c) It is your responsibility when returning Unwanted Goods to ensure that they:-

  • are returned in good condition;
  • are available for collection when our couriers arrive at your address;
  • are returned in the same packaging in which they were delivered or packaging of equal quality and that the package is clearly and visibly labelled with the label we provide;
  • if sent via the post office, are only returned to the address which we advise using the label we provide.
  • Our couriers may refuse to collect the Unwanted Goods if they are not suitably packaged.


d) Please ensure that only the Unwanted Goods referenced in your notification are returned.

e) Any refund will be processed as soon as possible, usually within a week but no later than 30 days after we receive the Unwanted Goods provided you have complied with section 9B and this section 10B when returning them.

C. Returns of Unwanted Replacement Cans

a) Once we have received your notification relating to Unwanted Replacement Cans and issued you with a reference number, if we request you to return the Unwanted Replacement Cans, we will arrange for the Unwanted Replacement Cans to be collected and we will liaise with you to arrange the collection.

b) We will send to you by email or by post or with our courier (as we shall advise you), a label to be used when returning the Unwanted Replacement Cans and (where applicable) new packaging.

c) It is your responsibility when returning Unwanted Replacement Cans to ensure that:-

  • the Unwanted Replacement Cans are returned in a good condition;
  • the Unwanted Replacement Cans are available for collection when our couriers arrive at your address;
  • the Unwanted Replacement Cans are returned in the same packaging in which they were delivered or packaging of equal quality and that the package is clearly and visibly labelled with the label which we provide. If the original packaging has become damaged or has been weakened please contact us and use the replacement packaging which we shall provide.


Our couriers may refuse to collect the Unwanted Replacement Cans if they are not suitably packaged.

d) Please ensure that only the Unwanted Replacement Cans referenced in your notification are returned.

e) Subject to section 9B above, any refund or replacement will be processed as soon as possible, usually within a week but no later than 30 days after we receive the Unwanted Replacement Cans and provided you have complied with this section 10C when returning the Unwanted Replacement Cans.

Please note that our Terms and Conditions of Use apply to use of the Site and any purchases made on the Site.

In addition to the termination rights set out elsewhere in these Terms and Conditions, we reserve the right to cancel your account if we suspect that you are behaving fraudulently or abusing the Site, any offers on the Site or any of our refund policies.

a) We warrant that the First Chop Brewing Arm Ltd Products will be of satisfactory quality and fit for their general purpose. All other warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

b) Nothing in these Terms and Conditions shall preclude First Chop Brewing Arm Ltd liability for death or personal injury caused by its negligence, for fraud or for any other liability which cannot be excluded by law.

c) We advise that you take all necessary precautions when handling and consuming First Chop Brewing Arm Ltd Products. All First Chop Brewing Arm Ltd Products contain alcohol which should be consumed in moderation. Other hazards to be aware of are as follows:-

  • First Chop Brewing Arm Ltd Products will be delivered in cases of up to 24 cans and are heavy. Do not attempt to lift bulky cases but instead transfer bottle(s) 1 or 2 at a time. The packaging may have become damp in transit. Do not lift any boxes which may be damp as this may lead to cans falling out of the bottom.
  • Our beers are carbonated and canned conditioned and will contain pressure in the can, this may become more built up during the delivery process. We would suggest that you allow at least 1 hour after delivery before opening these products and do not shake them before opening. Never open them directly into the direction of you or any other person and take particular care of your eyes when opening them.


d) We will not be responsible for any loss, damage, costs, claims or expenses which arise as a result of the way in which you handle the First Chop Brewing Arm Ltd Products, including, without limitation, any spillages, breakages, damage to your property or that of other people or damage caused to the First Chop Brewing Arm Ltd Products because of the manner in which they are stored.

e) You agree that we shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Contract and/or our obligations under these Terms and Conditions including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.

f) We will not be liable for any loss, damage, costs, claims or expenses:-

  • which arise from our refusal to accept your order under section 2, provided we have refunded your payment under section 2c and 2d;
  • which are caused by your negligence or that of any person for whom we are not vicariously liable;
  • which are caused by your breach of these Terms and Conditions or any failure to follow advice set out herein;
  • for reasons which are beyond our control control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, traffic delays, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments;
  • for reasons set out in sections 6g, 6h, 6i;
  • which as arise as a result of failure by you to follow the requirements of the sections 8, 9 and 10 when claiming a refund;
  • where you have acted fraudulently
  • in any other circumstances where we have excluded liability under these Terms and Conditions.


g) Our maximum liability to you whether in contract, tort, under statute or otherwise (including any liability for any negligent act or omission) howsoever arising out of or in connection with the performance of our obligations under the Contract in respect of any one or more incidents or occurrences shall be limited to the cost of the order (excluding delivery costs) under such Contract

a) First Chop Brewing Arm Ltd may amend these Terms and Conditions at any time without notice by posting the revised Terms and Conditions on this website with the date on which they were posted.

b) To the fullest extent permissible in law, First Chop Brewing Arm Ltd shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.

c) If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

d) If First Chop Brewing Arm Ltd delays or fails to enforce any of these Terms and Conditions it shall not mean that First Chop Brewing Arm Ltd has waived its right to do so.

e) These Terms and Conditions together with your order confirmation constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and us relating to the subject matter of these Terms and Conditions.

f) These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.